Terms of Service

01Agreement

These Terms of Service (the "Terms") are a contract between Bridge Purchasing Solutions, Inc., doing business as Bridgemart ("Bridgemart," "we," "our," or "us"), and the organization that creates a workspace or is identified in an order form ("Customer"), governing use of Bridgemart Comply — our incident management, investigation, audit, corrective-action, and OSHA recordkeeping service (the "Service"), available at comply.bridgemart.com.

By creating a workspace, signing an order form, or using the Service, Customer agrees to these Terms. Individuals who use the Service through a Customer workspace ("Users") must also comply with them. If a separate signed agreement between Customer and Bridgemart covers the Service, that agreement controls where it conflicts with these Terms.

02The Service

The Service provides frontline incident reporting (including QR-code submissions), AI-assisted review and classification, investigations and root-cause analysis, corrective-action tracking, audit assignment and completion, safety insights, activity logging, and generation of OSHA Forms 300, 300A, and 301. Features vary by plan. We may improve or modify the Service, and will not materially reduce its core functionality during a paid term.

03Accounts, roles, and responsibility for Users

Customer administers its workspace: inviting Users, assigning roles and establishment access, and deactivating accounts. Customer is responsible for its Users’ compliance with these Terms, for maintaining the confidentiality of credentials, and for the accuracy of information its Users submit. Anonymous QR reporting is attributed to Customer’s workspace, and Customer is responsible for reviewing those submissions.

04Customer Data

All reports, records, attachments, findings, and other content submitted to Customer’s workspace ("Customer Data") belong to Customer. Customer grants Bridgemart a limited license to host, process, transmit, and display Customer Data solely to provide and secure the Service, to comply with law, and as otherwise instructed by Customer. Our handling of personal information is described in the Comply Privacy Policy.

Customer is responsible for having the right to collect and process the information its Users and reporters submit, including any notices or consents required by applicable employment and privacy law.

05AI features and human review

Comply AI features — including recordability classifications, adaptive intake, drafted investigations, recommended corrective actions, safety insights, and chat — generate output using large language models. AI output is decision support only. It may be incomplete or incorrect, and it is provided for review by qualified personnel, who may confirm or override it. The Service records both the AI recommendation and the human decision.

AI output is not legal advice, and use of the Service does not create an attorney-client or consultant relationship. Customer remains solely responsible for its compliance determinations.

06Customer’s compliance obligations

The Service assists with OSHA recordkeeping under 29 CFR Part 1904, but compliance obligations remain Customer’s own. In particular, Customer is responsible for:

• Reporting fatalities within 8 hours and in-patient hospitalizations, amputations, and losses of an eye within 24 hours directly to OSHA (29 CFR 1904.39). The Service may flag these events, but it does not notify OSHA.
• Reviewing and certifying the annual 300A summary by a company executive, posting it from February 1 to April 30, and submitting required data through OSHA’s Injury Tracking Application by March 2 where applicable.
• The accuracy and completeness of records, determinations, and filings, including where Customer overrides or accepts an AI recommendation.
• Compliance with any state-plan requirements that differ from federal OSHA rules.

07Acceptable use

• No unlawful, infringing, or fraudulent use, and no submission of content Customer has no right to submit.
• No attempts to probe, disable, overload, or circumvent security or access controls, and no access to another customer’s data.
• No reverse engineering of the Service and no use of the Service or its output to build a competing product.
• No automated scraping or bulk extraction except through features we provide (such as exports).
• The Service is not an emergency service. Do not rely on it to summon emergency assistance.

08Fees and payment

Plans and pricing are agreed with our sales team and set out at checkout or in an order form. Fees are billed in advance on a monthly or annual cycle through our payment processor, are exclusive of taxes, and — except where required by law or expressly stated — are non-refundable. We may change pricing with notice, effective at Customer’s next renewal. Late or failed payment may result in suspension after notice.

09Term, termination, and data export

These Terms apply while Customer has an active workspace. Either party may terminate for material breach not cured within 30 days of notice. Customer may cancel its subscription effective at the end of the current billing period.

For 60 days after termination, Customer may export its Customer Data (including OSHA forms and the activity log) in the formats the Service provides. After that period we may delete Customer Data, subject to legal holds and backup cycles. Because OSHA requires employers to retain records for five years, Customer should export its records before its workspace closes.

10Confidentiality

Each party will protect the other’s non-public information with at least reasonable care, use it only to perform under these Terms, and disclose it only to those who need it and are bound by comparable obligations, or as required by law with notice where permitted.

11Intellectual property

Bridgemart owns the Service, including its software, design, and documentation. Customer receives a limited, non-exclusive, non-transferable right to use the Service during its subscription. Feedback may be used by Bridgemart without obligation. Aggregated, de-identified usage data may be used to operate and improve the Service; it will never identify Customer, its Users, or any individual.

12Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, BRIDGEMART DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. BRIDGEMART DOES NOT WARRANT THAT USE OF THE SERVICE WILL ENSURE COMPLIANCE WITH OSHA OR ANY OTHER LAW, THAT AI OUTPUT WILL BE ACCURATE, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

13Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY. EXCEPT FOR CUSTOMER’S PAYMENT OBLIGATIONS, A PARTY’S BREACH OF CONFIDENTIALITY, OR CUSTOMER’S INDEMNIFICATION OBLIGATIONS, EACH PARTY’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE IS LIMITED TO THE FEES CUSTOMER PAID FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. REGULATORY FINES OR PENALTIES ASSESSED AGAINST CUSTOMER ARE CUSTOMER’S RESPONSIBILITY.

14Indemnification

Customer will defend and indemnify Bridgemart against third-party claims arising from Customer Data, Customer’s use of the Service in violation of these Terms or law, or Customer’s employment decisions and regulatory obligations. Bridgemart will defend and indemnify Customer against third-party claims that the Service, as provided, infringes their intellectual-property rights.

15Governing law and disputes

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. The parties will first attempt in good faith to resolve any dispute informally; unresolved disputes will be brought in the state or federal courts located in Texas, and each party consents to their jurisdiction. Nothing in this section prevents either party from seeking injunctive relief for misuse of its confidential information or intellectual property.

16Changes to these Terms

We may update these Terms from time to time. Material changes will be notified to Customer administrators and take effect at Customer’s next renewal unless required earlier by law. Continued use of the Service after the effective date constitutes acceptance.

17Contact

Bridge Purchasing Solutions, Inc. (d/b/a Bridgemart) — info@bridgemart.com. Please include "Comply Terms" in the subject line.